At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we’re just getting started.
Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.
The Purpose:
The Onboarding Associate occupies a critical position within the first line of defence, ensuring the organisation adheres to all regulatory requirements and internal policies. This role is designed for a highly experienced professional who will act as a strategic partner to the Onboarding Lead, providing a sophisticated "sound check" for complex cases and ensuring the integrity of the client lifecycle. The successful candidate will move beyond a traditional compliance mindset to become a business partner, balancing rigorous risk mitigation with the broader organisation's operational needs.
Primary Responsibilities
Advanced Due Diligence & Risk Architecture
Execute and oversee comprehensive due diligence for both individual (KYC) and corporate (KYB) clients, including identity verification and complex risk assessments.
Analyse and resolve intricate cases involving Sanctions, Politically Exposed Persons (PEPs), and Enhanced Due Diligence (EDD).
Identify potential financial crime risks at their root and propose commercially viable risk mitigation measures.
Serve as the primary escalation point for complex files, ensuring consistency and analytical depth in risk assessments.
Maintain the highest standards of attention to detail when handling sensitive information, ensuring strict confidentiality.
Strategic Stakeholder Collaboration
Act as a point of contact between the Onboarding team and key business units, including Compliance, Legal, Sales, and Business Support.
Foster a collaborative environment where compliance serves as an enabler of business growth rather than a procedural bottleneck.
Support senior management by preparing detailed reports, risk assessments, and data-driven insights regarding onboarding efficiency.
Communicate findings and complex regulatory requirements clearly and professionally to all stakeholders.
Holistic Process Optimisation
Maintain a holistic view of the onboarding landscape to identify operational inefficiencies and propose scalable enhancements to the framework.
Lead and support key projects to enhance CDD/KYB frameworks, automation, and compliance processes.
Assist in updating policies and procedures in alignment with evolving UK and EU AML/CTF regulations and industry best practices.
Participate in internal workshops to ensure the company’s financial crime compliance framework remains robust.
Leadership & Mentorship
Provide formal mentorship and technical training to junior analysts to foster a culture of continuous learning and high performance.
Demonstrate a proactive and adaptable mindset, guiding the team through multiple priorities in a fast-paced environment.
What We’re Looking For:
Academic & Professional Background: Possession of a Bachelor's degree in Economics, Law, Politics or a related field, or equivalent work experience.
Sector Experience: Proven experience in a similar senior role within financial services, payment services, or banking, with a focus on CDD and AML compliance.
Regulatory Expertise: A profound understanding of UK and EU AML/CTF regulations, KYC/KYB principles, and modern risk assessment frameworks.
Technical Proficiency: Experience working on compliance-related projects and proficiency in using modern risk management tools.
Analytical Prowess: Strong analytical and problem-solving skills, with the ability to make informed decisions based on data and regulatory guidelines.
What's in it for you?
Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.
Learning and Development - We offer a 3,000 BRL annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including life insurance, health insurance + dental plan and travel insurance.
Meal vouchers - BRL 54/ day - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers. You will also have the choice between meal allowance, supermarket voucher or both (splitting the total value in two)
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Transportation Voucher - we will cover your costs of commute!
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
New Value (Deals & Coupon Platform) - Get attractive discounts to restaurants, stores and events
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
SESC - private institution that makes available Education, Health, Culture and Recreational programs and events and provides Social Assistance to our employees and their dependents.
Pet-friendly office- Because work is better with your paw-tners by your side
Our Principles:
We get things done: We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team: We collaborate closely and value team success over individual achievement.