About the Position
As the Revenue Operations System Administrator at WatchGuard, you will be the operational backbone of our sales enablement tech stack — ensuring that the tools our global sales team relies on every day are running smoothly, configured correctly, and fully adopted. This role sits at the intersection of sales, marketing, and operations, and has a direct impact on the productivity and effectiveness of our sales organization across the US, LATAM, EMEA, and APJ.
You will own the day-to-day administration, user management, and troubleshooting for our core sales enablement platforms: Outreach, Kaia, ChiliCal, and Sendoso. You will be the go-to resource for sales reps who need support, configuration changes, or guidance on how to get the most out of these tools. You will also serve as a backup resource for the field marketing team on Sendoso gifting needs.
This role reports to the Sales Enablement Manager and is part of the broader Revenue Marketing team — a cross-functional, tightly aligned organization that includes sales enablement, demand generation, marketing operations, and digital environments.
A Day in the Life
No two days will be exactly the same in this role. You might start your morning triaging a support ticket from a sales rep who can’t access their Outreach sequences, then spend time building and optimizing a new sequence for an upcoming go-to-market play. Your afternoon might involve updating Kaia coaching cards to reflect a recent product launch, then fielding a request from a Channel Development Manager who needs a custom ChiliCal link set up for an upcoming partner outreach effort.
You’ll regularly coordinate with the Sales Enablement Manager on prioritization and platform roadmap needs, and you’ll work closely with sales reps and leaders globally to make sure every tool is configured to support the current selling motion. Given the global nature of WatchGuard’s sales team, some flexibility in your schedule to support team members in different time zones will be important.
Within One Month, You Will...
• Complete an audit of current user setups, permissions, and configurations across Outreach, Kaia, ChiliCal, and Sendoso
• Get familiar with the current sequence library in Outreach and understand the go-to-market plays they support
• Meet key stakeholders across global sales, sales enablement, marketing operations, and field marketing
• Handle your first round of user management requests and troubleshooting tickets independently
Within Three Months, You Will...
• Fully own user provisioning, deprovisioning, and access management for all four platforms
• Build and launch your first optimized Outreach sequence in support of an active sales play
• Establish a regular cadence for Kaia playlist and coaching card reviews to keep content current and relevant
• Define and document standard operating procedures for the most common admin requests and troubleshooting scenarios
Within Six Months, You Will...
• Deliver regular Outreach reporting to sales leadership, including sequence performance, rep activity, and adoption metrics
• Have a fully documented, optimized process for all platform admin functions across Outreach, Kaia, ChiliCal, and Sendoso
• Proactively identify and implement improvements to platform configurations that drive sales productivity
• Serve as a trusted resource for both the sales enablement and field marketing teams on all platform-related needs