KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
Brazil positions open to candidates located in São Paulo.
Please submit your resume in English.
To learn more about our team and office culture in São Paulo, Brazil, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[...]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/
The Brazil Success Hub: We are finalizing our flagship office space within the Pinheiros / Vila Olímpia / Itaim Bibi corridor; the heart of São Paulo’s innovation scene. We’ve chosen this area specifically to provide a world-class environment for mentorship, real-time collaboration, and community.
Our 60-Minute Rule: To ensure a sustainable work-life balance, we prioritize a 60 minute or less commute as we want the Hub to be a value-add for those seeking a dedicated community, not a burden on your daily routine. Our current shortlisted locations are all highly accessible via the Yellow Line (Metro) or Emerald Line (CPTM).
The Expectation:
Establishment Phase: As we build our Brazil foundation, this role will be on-site 4 days per week. This "high-touch" start allows our founding team to co-create our local culture and integrate deeply with US department heads.
Future State: As the operation matures, we will shift toward our permanent Hybrid Model.
The Snr. Director, Success Hub & Customer Success (Brazil) serves as the strategic anchor of our Brazil Success Hub. This dual-purpose leadership role acts as the Hub’s Site Leader, serving as the cultural and operational architect for all Customer Success Brazil-based functions—including Onboarding, Customer Management Renewals, and Support—and as the Senior Director Customer Management, providing direct leadership over a team of hybrid Customer Success Managers in Brazil. Ultimately, this leader ensures that the São Paulo Hub thrives as a center of collaboration while maintaining high engagement and performance.
This individual will also act as the primary liaison between the United States headquarters and Brazilian governmental authorities, ensuring that local operations remain compliant, high-profile, and seamlessly integrated into the global corporate framework.
The Snr. Director, Success Hub & Customer Success (Brazil) is a foundational leadership role responsible for the growth, culture, and operational success of KnowBe4’spresence in Brazil. This role directly manages the Customer Success Manager (CSM) team, which includes hybrid employees centered around the São Paulo Success Hub and remote employees located throughout Brazil. In addition to direct people management, they serve as the primary "Site Lead," providing cohesive leadership and cultural alignment for all CS functional areas on the ground (Renewals, Services, CSM and Support) through a matrixed reporting structure. This leader ensures that the São Paulo Hub thrives as a center of collaboration while maintaining high engagement and performance for the national remote workforce.