Renewal Specialist (Tech Touch) (Hybrid)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[...]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg

LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The CSM Tech Touch Renewal Specialist is responsible for coordinating with Tech Touch CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities

Manage all opportunities within the assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities.

Coordinate with Tech Touch CSMs to strategize on renewals for their customers to maximize bookings.

Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities.

Negotiate with customers on opportunities to prevent churn and secure optimal terms.

Employ pricing strategies that meet the Company’s standards, policies, and procedures.

Generate pricing quotes for renewals.

Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director.

Thoroughly and accurately complete deal sheets in Salesforce for each opportunity.

Meet and exceed booking targets and quotas.

Maintain impeccable administration of your opportunities in the Company’s CRM.

Minimum Qualifications:

Associate’s Degree preferred

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Previous sales or negotiation experience preferred

Familiarity with standard concepts, practices and procedures within the IT Security Field

Experience with Salesforce or other CRM preferred

Strong verbal and written communications

Excellent time management and organization skills

Superior customer service skills

Strong collaborative and team work skills

Ability to build rapport with customers via phone, email and video conferencing

Ability to work with minimal supervision

Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.